feat(developers): fix approval webhook flow and add ticket parsing service

Change approve endpoint from int to string ticketId to match SilverDESK
GUIDs. Remove body parameter requirement so the endpoint works as a
webhook target. Add DeveloperTicketParsingService to fetch and parse
applicant details from ticket descriptions. Remove redundant ticket
status update from ProvisioningService since SilverDESK action engine
now handles SetStatus/AddNote/AddReply steps.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

BlazorApp/Services/DeveloperTicketParsingService.cs

@@ -0,0 +1,52 @@
+using System.Text.Json;
+using System.Text.RegularExpressions;
+
+namespace SilverLabs.Website.Services;
+
+public class DeveloperTicketParsingService
+{
+    private readonly HttpClient _httpClient;
+    private readonly ILogger<DeveloperTicketParsingService> _logger;
+
+    public DeveloperTicketParsingService(HttpClient httpClient, ILogger<DeveloperTicketParsingService> logger)
+    {
+        _httpClient = httpClient;
+        _logger = logger;
+    }
+
+    public async Task<JsonElement?> FetchTicketAsync(string ticketId)
+    {
+        try
+        {
+            var response = await _httpClient.GetAsync($"/api/tickets/{ticketId}");
+            if (!response.IsSuccessStatusCode)
+            {
+                _logger.LogError("Failed to fetch ticket {TicketId}: {Status}", ticketId, response.StatusCode);
+                return null;
+            }
+
+            var json = await response.Content.ReadAsStringAsync();
+            return JsonSerializer.Deserialize<JsonElement>(json);
+        }
+        catch (Exception ex)
+        {
+            _logger.LogError(ex, "Error fetching ticket {TicketId}", ticketId);
+            return null;
+        }
+    }
+
+    public (string? FullName, string? Email, string? DesiredUsername) ParseApplicationFromDescription(string description)
+    {
+        var fullName = ExtractField(description, @"\*\*Full Name:\*\*\s*(.+)");
+        var email = ExtractField(description, @"\*\*Email:\*\*\s*(.+)");
+        var desiredUsername = ExtractField(description, @"\*\*Desired Username:\*\*\s*(.+)");
+
+        return (fullName, email, desiredUsername);
+    }
+
+    private static string? ExtractField(string text, string pattern)
+    {
+        var match = Regex.Match(text, pattern);
+        return match.Success ? match.Groups[1].Value.Trim() : null;
+    }
+}

BlazorApp/Services/ProvisioningService.cs

@@ -15,7 +15,7 @@ public class ProvisioningService
     }
 
     public async Task<(bool Success, string Message)> ApproveApplicationAsync(
-        int ticketId, string username, string email, string fullName)
+        string ticketId, string username, string email, string fullName)
     {
         var results = new List<string>();
         var allSuccess = true;
@@ -35,14 +35,8 @@ public class ProvisioningService
         results.Add($"Mailcow: {mailMsg}");
         if (!mailOk) allSuccess = false;
 
-        // 4. Update SilverDESK ticket
-        if (allSuccess)
-        {
-            await UpdateTicketStatusAsync(ticketId, "approved", string.Join("\n", results));
-        }
-
         var summary = string.Join("; ", results);
-        _logger.LogInformation("Provisioning for {Username}: {Summary}", username, summary);
+        _logger.LogInformation("Provisioning for {Username} (ticket {TicketId}): {Summary}", username, ticketId, summary);
 
         return (allSuccess, summary);
     }
@@ -136,21 +130,4 @@ public class ProvisioningService
             return (false, $"Error: {ex.Message}");
         }
     }
-
-    private async Task UpdateTicketStatusAsync(int ticketId, string status, string note)
-    {
-        try
-        {
-            var client = _httpClientFactory.CreateClient("SilverDesk");
-            var payload = new { status, note = $"Application approved. Provisioning results:\n{note}" };
-            var json = JsonSerializer.Serialize(payload);
-            var content = new StringContent(json, Encoding.UTF8, "application/json");
-
-            await client.PutAsync($"/api/tickets/{ticketId}", content);
-        }
-        catch (Exception ex)
-        {
-            _logger.LogError(ex, "Failed to update ticket {TicketId} status", ticketId);
-        }
-    }
 }