littleshop/LittleShop/Models/Customer.cs

using System.ComponentModel.DataAnnotations;
using System.ComponentModel.DataAnnotations.Schema;

namespace LittleShop.Models;

public class Customer
{
    [Key]
    public Guid Id { get; set; }
    
    // Telegram Information
    [Required]
    public long TelegramUserId { get; set; }
    
    [StringLength(100)]
    public string TelegramUsername { get; set; } = string.Empty;
    
    [Required]
    [StringLength(200)]
    public string TelegramDisplayName { get; set; } = string.Empty;
    
    [StringLength(50)]
    public string TelegramFirstName { get; set; } = string.Empty;
    
    [StringLength(50)]
    public string TelegramLastName { get; set; } = string.Empty;
    
    // Optional Contact Information (if customer provides)
    [StringLength(100)]
    public string? Email { get; set; }
    
    [StringLength(20)]
    public string? PhoneNumber { get; set; }
    
    // Customer Preferences
    public bool AllowMarketing { get; set; } = false;
    
    public bool AllowOrderUpdates { get; set; } = true;
    
    [StringLength(10)]
    public string Language { get; set; } = "en";
    
    [StringLength(10)]
    public string Timezone { get; set; } = "UTC";
    
    // Customer Metrics
    public int TotalOrders { get; set; } = 0;
    
    [Column(TypeName = "decimal(18,2)")]
    public decimal TotalSpent { get; set; } = 0;
    
    [Column(TypeName = "decimal(18,2)")]
    public decimal AverageOrderValue { get; set; } = 0;
    
    public DateTime FirstOrderDate { get; set; }
    
    public DateTime LastOrderDate { get; set; }
    
    // Customer Service Notes
    [StringLength(2000)]
    public string? CustomerNotes { get; set; }
    
    public bool IsBlocked { get; set; } = false;
    
    [StringLength(500)]
    public string? BlockReason { get; set; }
    
    // Risk Assessment
    public int RiskScore { get; set; } = 0; // 0-100, 0 = trusted, 100 = high risk
    
    public int SuccessfulOrders { get; set; } = 0;
    
    public int CancelledOrders { get; set; } = 0;
    
    public int DisputedOrders { get; set; } = 0;
    
    // Data Management
    public DateTime CreatedAt { get; set; } = DateTime.UtcNow;
    
    public DateTime UpdatedAt { get; set; } = DateTime.UtcNow;
    
    public DateTime LastActiveAt { get; set; } = DateTime.UtcNow;
    
    public DateTime? DataRetentionDate { get; set; } // When to delete this customer's data
    
    public bool IsActive { get; set; } = true;
    
    // Navigation properties
    public virtual ICollection<Order> Orders { get; set; } = new List<Order>();
    public virtual ICollection<CustomerMessage> Messages { get; set; } = new List<CustomerMessage>();
    
    // Calculated Properties
    public string DisplayName => 
        !string.IsNullOrEmpty(TelegramDisplayName) ? TelegramDisplayName :
        !string.IsNullOrEmpty(TelegramUsername) ? $"@{TelegramUsername}" :
        $"{TelegramFirstName} {TelegramLastName}".Trim();
    
    public string CustomerType => 
        TotalOrders == 0 ? "New" :
        TotalOrders == 1 ? "First-time" :
        TotalOrders < 5 ? "Regular" :
        TotalOrders < 20 ? "Loyal" : "VIP";
    
    public void UpdateMetrics()
    {
        if (Orders?.Any() == true)
        {
            TotalOrders = Orders.Count();
            TotalSpent = Orders.Sum(o => o.TotalAmount);
            AverageOrderValue = TotalOrders > 0 ? TotalSpent / TotalOrders : 0;
            FirstOrderDate = Orders.Min(o => o.CreatedAt);
            LastOrderDate = Orders.Max(o => o.CreatedAt);
            SuccessfulOrders = Orders.Count(o => o.Status == Enums.OrderStatus.Delivered);
            CancelledOrders = Orders.Count(o => o.Status == Enums.OrderStatus.Cancelled);
        }
        
        UpdatedAt = DateTime.UtcNow;
        
        // Update risk score based on order history
        CalculateRiskScore();
    }
    
    private void CalculateRiskScore()
    {
        int score = 0;
        
        // New customers have moderate risk
        if (TotalOrders == 0) score += 30;
        
        // High cancellation rate increases risk
        if (TotalOrders > 0)
        {
            var cancellationRate = (double)CancelledOrders / TotalOrders;
            if (cancellationRate > 0.5) score += 40;
            else if (cancellationRate > 0.3) score += 20;
        }
        
        // Disputes increase risk significantly
        score += DisputedOrders * 25;
        
        // Long-term customers with good history reduce risk
        if (TotalOrders > 10 && SuccessfulOrders > 8) score -= 20;
        if (TotalSpent > 500) score -= 10;
        
        // Clamp between 0-100
        RiskScore = Math.Max(0, Math.Min(100, score));
    }
}